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Production and Shipping Status Now

By Big Bear June 15, 2020 0 comments

Current Average Production Times
These times are not guarantees these are the average production time taken on different products, some product much faster and some maybe a bit longer but this the average for the last 7 days. I was hoping by this point we’d gain some ground in our backlog but the factories are exhausted and finding it increasingly difficult to find employees willing to work making it very hard to dig out of their backlogs.

Apparel- DTG
7 to 9 business days.

Mugs
4 to 6 business days.

Tumblers
4 to 6 business Days

Blankets/Flags
12 to 14 business Days

Canvas
7 to 9 business days

Home Goods (excluding blankets)
10 to 12 business Days

Posters
3 to 5 business days

Cutting Boards
3 to 5 business days

Plates, Platters, Bowls
10 to 12 business days

Crystal
2 to 3 business days

OrigAudio Electronics
8 to 10 business days

Phone Cases
6 to 8 business days

New Stickers (the die cut shape ones)
I suggest removing these from your store we are having production and technical issues with these stickers that is causing massive delays and we have no concrete plan to get them all resolved in a timely manner, so I recommend removing them.

Order Status
Customer service is being flooded with messages like ” hurry and ship” and “where is my order.” I understand everyone frustration but all these emails do is delay responses to real issues or concerns. So please just trust that I know of every late order there is and am doing everything I can to get them out the door.

Shipping Delays
For domestic delays the USPS is getting overwhelmed in certain cities which is why it will arrive in that city and sit for a week. When you call USPS they say we never got it, which is true because its sitting on a parking lot truck trailer waiting to be processed, so we need to explain to this customers as its not lost just delayed and in certain cities like Chicago, LA there is nothing we can do but wait.

 

Thank you for your Patience and understanding during these trying times.

R/

Darnell

 

P.S.

One day our kids will be learning about these times in business and economics classes.


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